FAQ

FAQ – doekw.com

1️⃣ How can I place an order on the website?

You can add products to your shopping cart, then follow the checkout steps by entering shipping and payment information to complete the order.

2️⃣ What payment methods are available?

We offer secure payment options including credit/debit cards, online payment gateways, and other local options depending on your country.

3️⃣ How long does delivery take?

Orders are usually processed within 1–2 business days, with delivery taking 3–7 business days domestically, and may vary for international orders.

4️⃣ Can I return a product?

Yes, you can request a return within 7 days of receiving your order according to our Return and Refund Policy.

5️⃣ What should I do if my product arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund.

6️⃣ Is my personal information safe?

Yes, all information is stored according to our Privacy Policy, and we are committed to protecting it from unauthorized access.

7️⃣ How can I track my order?

Once your order is shipped, you will receive a tracking number to monitor your shipment until it arrives.

8️⃣ Are there any additional shipping fees?

Shipping fees depend on the order’s weight, size, and location, and can be reviewed before completing checkout.

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